Shipping
SHIPPING
At Sylvia Lea, each piece is thoughtfully designed and produced in London. Our collections are available exclusively through pre-order, allowing us to maintain a considered approach to production and minimise excess stock.
PRE-ORDERS & PROCESSING TIMES
All Sylvia Lea garments are produced in small batches following customer pre-orders.
Please allow approximately 4–6 weeks from the date of purchase for your order to be produced and dispatched.
As each piece is carefully crafted by our London-based production team, timelines may occasionally vary. Should any unexpected delays arise, we will notify you via email.
Full payment is taken at checkout to secure your piece in our upcoming production run.
UK SHIPPING
We offer shipping throughout the United Kingdom.
Shipping costs are calculated and displayed at checkout.
Once your order has completed production and been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that delivery times are additional to our 4–6 week pre-order production period.
INTERNATIONAL SHIPPING
Sylvia Lea proudly offers worldwide shipping to eligible destinations.
International shipping costs are calculated at checkout and vary depending on your delivery location.
All international orders are subject to our standard 4–6 week pre-order production timeframe, with additional delivery time following dispatch.
Please note that any customs duties, import taxes or additional charges imposed by the destination country are the responsibility of the customer.
ORDER TRACKING
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
For any questions regarding your order or delivery, please contact info@sylvialea.com.
SHIPPING DELAYS
While we endeavour to meet our estimated production and delivery timelines, occasional delays may occur.
Should your order be affected, we will communicate any changes as promptly as possible.
RETURNS
At Sylvia Lea, we take pride in the quality and craftsmanship of every piece. We hope you love your purchase, but should you wish to return an item, please refer to our returns policy below.
RETURNS
We offer a 30-day returns policy from the date your order is delivered.
All standard pre-ordered garments are eligible for returns, provided they meet the conditions outlined below.
To be eligible for a return, items must be unworn, unwashed and in their original condition, with all original tags attached. Customers may try on garments as they would in a shop.
To request a return, please contact info@sylvialea.com within 30 days of receiving your order, quoting your order number.
Our team will provide you with the necessary return instructions.
These conditions do not affect your statutory consumer rights.
INTERNATIONAL RETURNS
We accept international returns within 30 days of delivery, subject to our returns conditions and applicable consumer rights.
International customers are responsible for return shipping costs unless the item is faulty, incorrect or applicable law requires otherwise.
We recommend using a tracked shipping service to ensure your return reaches us safely.
REFUNDS
Once your return has been received and inspected, we will notify you by email.
Eligible refunds will be issued to your original payment method.
Refunds will be processed within 14 days of receiving the returned goods, or earlier where required by law.
Where applicable, refunds will include the original standard delivery charge in accordance with statutory cancellation rights.
Please allow additional time for your bank or payment provider to process the refund.
PRE-ORDER CANCELLATIONS
As Sylvia Lea operates exclusively through pre-order, we understand that circumstances may change during the production period.
If you wish to cancel your pre-order before dispatch, please contact info@sylvialea.com as soon as possible.
For eligible UK online purchases, customers have a statutory right to cancel from the time of purchase until 14 days after receiving their order.
This right also applies to standard pre-ordered garments and is not automatically excluded once production has begun.
EXCHANGES
Due to our small-batch production model, we cannot guarantee immediate availability of alternative sizes or styles.
Should you wish to exchange an item, please contact us to discuss availability.
Where a replacement requires a new production run, our standard 4–6 week pre-order timeframe will apply.
FAULTY OR INCORRECT ITEMS
Every Sylvia Lea garment is carefully inspected before dispatch.
In the unlikely event that you receive a faulty, damaged or incorrect item, please contact info@sylvialea.com with your order number and details of the issue.
We will work to resolve the matter in accordance with your statutory consumer rights.